Terms of service

Terms of Service

Last updated: April 2026

1. Overview These Terms of Service ("Terms") govern your use of the Cartiva online store at www.cartivaofficial.store ("Site") and the purchase of products from us. By visiting or shopping on our Site, you agree to be bound by these Terms. Please read them carefully.

2. Eligibility By using this Site, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian. Cartiva reserves the right to refuse service to anyone at any time.

3. Products & Pricing We reserve the right to modify or discontinue products at any time without notice. Prices are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, or discontinuation of products.

4. Accuracy of Information We strive to ensure that product descriptions and pricing on our Site are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

5. Orders & Payment By placing an order, you represent that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion. Payment must be received in full before an order is processed and shipped.

6. Shipping & Delivery Delivery times are estimates only and are not guaranteed. Cartiva is not responsible for delays caused by courier services, customs, or circumstances beyond our control.

7. Returns & Refunds All returns and refunds are subject to our Return & Refund Policy, which forms part of these Terms. Please review it before making a purchase.

8. Intellectual Property All content on this Site, including but not limited to text, images, logos, and product descriptions, is the property of Cartiva and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

9. Limitation of Liability To the fullest extent permitted by South African law, Cartiva shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or products. Our total liability shall not exceed the amount paid for the product in question.

10. Governing Law These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the South African courts.

11. Changes to Terms We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site constitutes acceptance of the revised Terms.

12. Contact Us If you have any questions about these Terms, please contact us at [your contact email].