Refund policy

Returns We want you to love your Cartiva products. If you're not completely satisfied, we accept returns within 30 days of the delivery date, provided the item is unopened and unused in its original packaging.

Non-Returnable Items Due to the nature of skincare products and for hygiene reasons, we are unable to accept returns on any items that have been opened or used. All sales on promotional or discounted items are final and non-returnable.

Return Shipping Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as Cartiva is not responsible for items lost in transit.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your return. Approved returns will be issued as store credit to your Cartiva account, which can be used on any future purchase.

How to Initiate a Return To start a return, please contact us at [your contact email] with your order number and reason for return. Our team will guide you through the process.

Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve this promptly.